Privacy policy

Privacy Policy

This Privacy Policy describes how Vestohome (the "Site", "we", "us", or "our"), operated under the corporate ownership of CHAINCORE GROUP PTY LTD (ACN: 697 442 774), collects, uses, protects, and discloses your personal information when you visit, use our services, or make a purchase from www.vestohome.com.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. The specific types of personal information include:

  • Device Information: Web browser version, IP address, time zone, cookie records, specific web pages or products viewed, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment confirmation details (including credit card numbers or processed digital wallet vouchers), email address, and telephone number.

2. How We Use Your Personal Information

We utilize the gathered personal information strictly to fulfill and optimize our business commitments to you, which includes:

  • Processing and managing secure checkout transactions, arranging logistics shipping, and providing invoices and/or order confirmations.
  • Screening our orders for potential risk or fraudulent activity.
  • Communicating with you directly regarding transactional tracking or responding to customer service requests.

3. Data Security & Payment Compliance

Your financial security is paramount. The Site uses industry-standard Secure Sockets Layer (SSL) encryption technology to safeguard all personal and sensitive transmissions during checkout. Furthermore, our store is built on a Level 1 PCI-DSS compliant infrastructure, ensuring that your payment data is processed under the highest global encryption protocols. We never store or have direct visibility into your raw credit card data.

4. Sharing Personal Information

We share your Personal Information with reliable third-party service providers strictly to assist us in using your Personal Information, as described above. For example, we use Shopify to power our online store. We do not sell, rent, trade, or lease your personal information to third parties for external marketing purposes under any circumstances, fulfilling full CCPA/COPPA and international privacy criteria.

5. Your Rights (CCPA Compliance)

If you are a resident of the United States, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our customer email support@vestohome.com.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies to optimize your browsing experience and allow the website to remember your actions and preferences.

7. Contact & Governance Details

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Legal Corporate Owner: CHAINCORE GROUP PTY LTD
ACN: 697 442 774
Storefront Brand: Vestohome
Registered Headquarters: 164 Albert St, Sebastopol VIC 3356, Australia
Data Protection Email: support@vestohome.com
Telephone Channel: +61 468110814